Présentation de l'entreprise
Egis is an international player active in the consulting, construction engineering and mobility service sectors.
We design and operate intelligent infrastructure and buildings capable of responding to the climate emergency and helping to achieve more balanced, sustainable and resilient territorial development.
With operations in 120 countries, Egis places the expertise of its 18,000 employees at the disposal of its clients and develops cutting-edge innovation accessible to all projects.
Improving people's quality of life and supporting communities in their social and economic development, whilst drastically reducing carbon emissions and achieving vital 2050 net zero targets, that's our purpose.
Le poste
Description de l'offre
Egis Road Operations M40 Ltd are looking to speak to a Network Control Centre Operator to join the team based out of our Handy Cross depot.
Key responsibilities:
- Have an understanding of Motorway Incident Management and to take on that role representing the M40 working with National Highways Regional Operation Control Centres.
- To adhere to policy, procedures and protocols for the M40 DBFO contract.
- Support the 24/7 operation and to assist with cover for shifts, sick leave and holiday periods.
- To work a 4 on 4 off 12-hour shift pattern to include Day and Night working.
- Record data on all databases and spreadsheets to meet the contractual and audit requirements.
- To Ensure the Daily, Weekly, Monthly report & KPI information is obtained, validated and is submitted in a timely manner.
- Assist the Lead Controller where required in the training and development of new team members in the use of the IT systems.
- Liaise with ISU operatives, Foreman, Works Managers, Senior Managers and National Highways Traffic Officers for M40 by phone and radio.
- Deal with all matters relating to Health and Safety.
- Engage in the Winter Maintenance Process and Procedure.
- Respond to the Customer Contact Centre Enquiries including distribution to UKH & closeout with National Highways Contact Centre and updating of register to meet the KPI.
- Record and supply data for the green claim & red claim process.
- Manage Road space and ensure Network Event Management System is correctly
Requirements:
- Having an understanding of Motorway Incident Management would be a huge bonus.
- Full working knowledge of the Microsoft packages to include – Word, Excel and Outlook.
- Manage their time and be able to prioritise their workload without any outside assistance.
- Be able to work in a fast-paced environment
- Team player
- Customer Focused
- Ability to remain calm under pressure
- Excellent communication skills
Working arrangements:
4 on 4 off 12 shift pattern: 2 day-shifts 7am to 7pm and 2 night-shifts 7pm to 7am, 4 days off.
Equality, Diversity & Inclusion
We are an Equal Opportunities employer and we strive to build a workforce that truly reflects the communities we represent. We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role. We value each and every one's contribution as this builds our culture and means that if you work with us, you will be included, listened to, and respected.
Diplôme(s) demandé(s) : BAC / A. Level / High school Diploma / 12th Grade
Expérience demandée : Débutant
Profil souhaité
BAC / A. Level / High school Diploma / 12th Grade
