Présentation de l'entreprise

Le poste

Description de l'offre

     
·  Ensure 24/7 supervision of EGIS assets, particularly in a strong context in terms of security and in the face of repeated attacks from hackers who are increasingly familiar with new cyberattack techniques
·       Improve the general level of the SUPERVISION service provided to users of the EGIS group
·       Ensure better control of the supervision of its assets, by ensuring that each request to add/remove equipment or an application is followed by an update of its supervision tool
·       Apply and enrich the supervision instructions which involve the execution of simple tasks such as restarting services on servers via a tool developed specifically for this or sending communications by email
·       Ensure escalations to system administration teams
·       Guarantee obtaining a high level of service, particularly in resolving problems (during recurring incidents) linked to the supervision tool
·       Continue and strengthen the policy of standardization of naming rules and application of surveillance models
·       Contribute to improving the management and control of the assets owned by the EGIS group
·       Optimize the use of this fleet and promote the rapid provision to users of replacement infrastructure equipment in the event of a breakdown
·       Guarantee the good performance of the reporting intended for our professions from CENTREON as well as those intended for Digital IS & IT in terms of availability rate of the EGIS IS (MAP, BAM, MBI) and improve/develop these reports
·       Support EGIS in its critical transformation from OnPremise mode to Cloud mode (AZURE) for all EGIS group data. This potentially involves adaptation to a new supervision tool
·       Performs starting, stopping and permanent monitoring of resources with reference to the day's work schedule.
·       Alerts on-call obligations and intervenes in incidents.
·       Resumption of work after resolution.
·       Feeds the incident database.
·       Maintains piloting documentation.
·       Participate in new projects by integrating applications into monitoring tool and by taking in charge new application production plan
·       Provide technical support to internal users and external customers, addressing inquiries, troubleshooting issues, and resolving problems in a timely and efficient manner (respect of our internal SLA).
·       Foster positive relationships with end-users and stakeholders, ensuring their needs are met and their feedback is valued and acted upon.
·       Stay abreast of emerging technologies, trends, and best practices in IT monitoring
·       Identify opportunities for process improvements and optimization, be a source of suggestions for improvement purposes
·       Ensure the implementation of operating procedures
·       Ensure the drafting of documents related to its activity as part of recurring operations
·       Develop your technical and methodological know-how through the opportunities offered withi

·       Bachelor's degree in Computer Science, Information Technology, or a related field.

·       5 years of experience in IT monitoring and operations pilot roles, with a minimum of knowledge in network and system administration.

·       In-depth knowledge of monitoring technologies.

·       Users satisfaction centric

·       Excellent communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders at all levels of the organization.

·       Proven track record of delivering high-quality customer support and service excellence in a dynamic and fast-paced environment.

·       Relevant CENTREON certifications would be appreciated and are highly desirable.

Diplôme(s) demandé(s) : Licence / Bachelor

Expérience demandée : Au moins 6 ans

Profil souhaité